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WOD-KAN trade fair
Our Polish sales team attended the WOD-KAN trade fair at the beginning of June. It's an annual event dedicated to the water industry, held in Bydgoszcz, Poland. There were 250 exhibitors at this year's show.
We had the support of Italian manufacturer CSA to present a new range of products introduced in our price list 2023. Thanks to several cross-sectional samples, we could explain in detail the construction and operation of our float valves, suction pads and pressure stabilisers and highlight the quality of execution of these products dedicated to controlling and protecting drinking water distribution networks.
In preparation for the fair, the team completed the necessary training at CSA to understand the products better and offer better advice to our customers.
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New recruits Jérémy & Priscilla
The Syveco team has expanded with the arrival of Priscilla Nzila and Jérémy Maninchelli. They have joined the Customer Relations department and will work closely with our Sales Executives.
Priscilla has a master's degree in business management and is fluent in English, French and Lingala (the language spoken in Congo). She was appointed Customer Service Representative in November 2022.
Jérémy has a degree in international trade. Backed by experience in New Zealand, Jérémy was already working in the industrial valves sector and joined the team as Technical Sales Representative in March of this year.
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Syveco at Valve World Expo
We are pleased to announce our presence at Valve World Expo from 29 November to 1 December in Düsseldorf, Germany. A dynamic team will be there to welcome you and will have the pleasure of engaging with you in some of the many languages we speak daily: German, English, Bulgarian, Danish, Spanish, French, Italian and Polish.
Come and meet us at our new stand in the heart of Hall 1, Stand C34.
How to find us:
https://www.valveworldexpo.com/vis/v1/en/exhibitors/valveworld2022.2685496
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New European Sales Director
We would like to introduce Amé Bertin, who has taken up the position of European Sales Director.
Amé studied Marketing and Management in a renowned school and followed a curriculum in France and abroad.
After several experiences in companies working internationally and a few years spent in Spain, he joined the Syveco management team in May 2022.
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A steam range with limit switches
A wide range of products suitable for steam applications is part of our offer, including a series of ball valves that can be used in certain applications. These valves, which we offer in manual or motorised versions, are also available as standard solutions with SOLDO limit switches. ATEX versions are also available on request.
This range of valves is available in carbon steel and stainless steel with BSP threaded ends and BW or SW weldable versions. The seats are made of stainless steel reinforced PTFE to ensure resistance to creep at high temperatures. They are held in stock from diameter 1/2" to 2".
Go to the chapter: http://www.syveco.com/vdoc/resource/filecenter/document/042-0000pt-002/01-ball-valves.pdf
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New Price List
We are happy to announce that our new 2022 price list is out now. It will be effective as of 4 July 2022. There are two versions: the industry price list with 322 pages and the extensive edition with 488 pages.
Make sure to contact your dedicated Sales Executive to receive your paper or digital version. You can download our catalogue without prices here: http://www.syveco.com/vdoc/easysite/ThermadorInt/en/download
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Back to trade fairs: WOD-KAN, Poland
From 10 – 12 May, we participated in the 28th edition of the international WOD-KAN exhibition in Bydgoszcz, Poland. This local trade fair for water distribution and wastewater treatment brought together more than 200 exhibitors eager to meet the public again after a two-year hiatus.
For this third participation, we came with members of our Polish team: Karolina, Krzysztof, Piotr and Lucas, accompanied by Cédric for marketing support. Syveco's orange and black colour code helped to differentiate us from the other exhibitors. We managed to exchange with more than 100 companies during these three days. The exhibition of valves and skids, lent by our partner SFERACO, aroused great interest among visitors, who often took pictures in front of them.
Once again, this experience was a real success, and we are planning to participate again in 2023.
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3D interactive live view
Discover the 3D interactive view of our JC 516-540 ball valve in both its manual version and automated execution with Actreg pneumatic actuator.
This new media allows you to inspect, manipulate and operate the valve, see its different components and product label with traceability details. This new tool is available in 6 different languages : English, French, German, Dutch, Spanish, Polish.
Experience the 3D interactive live view.
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Additional member for our customer service: Karolina
Having joined Syveco to replace an employee during maternity leave, we decided to make room for Karolina in our customer service team.
She is Polish and speaks English and French fluently.
After studying Political Science in Poland, Karolina studied Journalism in England, where she spent a few years before moving to France. A combination of multilingual literary skills and true technical sensitivity has enabled her to be particularly effective in her work as a member of our technical sales team.
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Syvecoach tutorial
A new Syvecoach tutorial is now available on our YouTube channel.
We show you how to replace a gasket kit of a 3-piece ball valve in a few steps.
Thanks to a subtitled video, you will quickly become independent in this task. The tutorial is available in English and French.
Our YouTube channel
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Business seminar
Our export sales team benefited from a two-day seminar on public speaking. The programme included role-playing and creative workshops.
This annual event, always on a different theme, strengthens team spirit and helps us to get to know each other better, while developing our ability to meet our customers' expectations.
More corporate life on LinkedIn
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New to our team: Sales Executive for Spain
Welcome to our team, Raphaël Bouvier! He is a French native, and also speaks Spanish and English. Raphaël studied Business Management and Commerce in France. Thanks to his various experiences in England and Spain, especially in the distribution of technical products to professional customers, he is well prepared for this new adventure at Syveco.
Raphaël is based in Spain in order to provide a better service and proximity to our Spanish customers in the heating and building sector.
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New product for the food range: Elsa
With the introduction of the FOOD chapter in our new price list, we now offer a dedicated range for food applications. The new Elsa valve, designed by our partner and sister company Sferaco, is available in several versions, for food and pharmaceutical applications, and in manual and actuated execution.
On the technical side, a system of rotating flanges allows easy assembly and 360° orientation of the body. It also facilitates maintenance and cleaning of the valve.
More information
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Our ISO videos
We have marked a major step in our quest for continuous improvement and quality of our service this April: we obtained our ISO 9001 certification. This approach led us to formalise several processes. Today we wou ld like to share our operating modes with you and explain more precisely 2 essential sequences of our custom er relationship thanks to the following videos: How order processing works at Syveco and How our after-sales service helps our customers. These videos illustrate the different steps which are part of Syveco’s daily routine. We hope they will help you better understand our service.
Watch our videos
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Customer satisfaction survey – the results
In the first quarter of this year, at the heart of a complex period, we asked you to participate in our second major satisfaction survey. You replied enthusiastically and we would like to thank you for your time. Today we wish to share the main results with you:
• We contacted 4187 customers.
• 1044 of you replied, which represents a significant participation rate of 26%.
• 86% of you were satisfied or very satisfied with their Syveco collaboration.
• Three indicators were widely recognized, with satisfaction rates superior to 90%: the quality of our products, our wide range of products, and the compliance with delivery dates. Your answers and comments have also enabled to us identify areas for improvement. For example, we need to strengthen our knowledge and understanding of the particular needs of each country; we need to be even more fluid and communicate better about our after-sales service; we must seek to improve our performance in terms of delivery times for certain destinations.
Thank you for your trust. Your opinion helps us to progress!
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NEW PRICE LIST COMING SOON
We are currently working on our new price list 2021. While the paper edition might take some time to arrive, an online edition will be available soon. Please be sure to read our upcoming newsletter in May.
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SYVECO: AN ISO 9001 certified company
We are proud to announce that our Quality Management System has been verified and certified ISO 9001:2015 by Bureau Veritas Certification. We would like to take you on our journey to our ISO 9001 certification.
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New to our customer service team
We have recently welcomed Virginie to our technical sales team.
As our activity continues to grow, she will assist us with her language skills and her technical knowledge which she gained from working 8 years in the valve industry. Virginie is a French native who also speaks English and Spanish.
She works closely with our Sales Executives for the following Northern European markets: Norway, Sweden, Finland, Denmark, UK, Ireland, Lithuania, Estonia and Latvia.
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New to our Management team
Suzanne is our new CFO (chief financial officer) at Syveco.
We benefit from her long experience in Audit Management and Human Resources in an international environment. She is originally from Cameroon, grew up speaking Ewondo and French, learned Italian and obtained the Italian nationality while studying in Italy.
In her free time, she likes to be active outdoors, enjoys music and travelling.
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Syveco’s new office
Last year was a big year for us: We changed our name and also remodelled our office spaces. With all new colours, furniture, kitchen area, plants, more room and dedicated spaces for sports and naps, more comfort and fresh air came in. This was a trigger for different CSR projects involving Syveco employees. Our ever growing Syveco team is now settled and fully operational to offer you the best service.
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New to our team – a year after
New faces and new voices at Syveco. After a short training period, we are happy to present our new customer service people who work in our office and in close collaboration the sales executives. This new team strengthens and supports our customer service with their know-how and their language skills. From left to right: Aleksandra (Polish), Aniko (Hungarian), Alexandra (German) and Luis (Portuguese).
Aleksandra is a Polish native who also speaks French and English. She has been living in the United Kingdom for 7 years and for the past 11 years in France. She has a background in teaching. She likes to go to the gym, loves music and horse riding.
Aniko is originally from Hungary, but she also speaks French and English. She has been living in France for the past 7 years and has a background in anthropology, literature and humanitarian rights. After work, she likes to act out her creative side.
Alexandra is a French native with a German mother and has therefore been in a German-speaking environment since her early childhood, continuing with various jobs in sales positions in international companies. She also speaks English fluently. She is very energetic and likes kickboxing.
Luis is from Portugal and he has been living in France for the past 5 years. He also speaks Spanish and English fluently and has a sales background in international companies. Luis is quite passionate about photography, drawing and stand-up comedy.
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New range of electric actuators
We have recently introduced our new range of TCR and T electric actuators. They have replaced our U range actuators.
The classic range consists of a standard, a quick-acting and a “fail safe” execution. They have a compact design, IP 67 tightness level, brushless and multi-tension actuator. The intelligent version also has a compact design, a digital display and different setting options. We have a large selection of quarter-turn valves with TCR and T electric actuators available on stock.
Discover the entire chapter
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Expoapa Romania
Syveco recently had its first exhibiting experience at Expoapa in Romania, a trade fair dedicated to water, water supply and sewage systems. Some key figures: 76 exhibitors from 12 different countries, 1500 visitors, including resellers, manufacturers and engineering and water treatment companies. Our Romanian-speaking sales executives’ efforts to promote our bestselling products, covered by the Romanian certificate for potable water, AVIZ SANITAR, paid off as it was a very positive experience which will certainly be renewed.
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New to our team: Sales Executive for Adriatic
Welcome to our team, Aleksandar Miletić! He is a French native with Serbian origins and speaks Serbian, English and French. He received his diploma from a renowned French business school and already had an experience in a similar function in the field of construction. In his function as a sales executive in our company, Aleksandar is in charge of Croatia, Slovenia, Serbia, Macedonia, Montenegro and Bosnia.
Learn more about our people at Syveco
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New product: 763L ball valve
Our range of 2-piece stainless steel flanged ball valves extends. We are incorporating a new RF PN40/16 model in a DIN long construction (DIN 3202-1 F1 series). Used commonly in various fields of application, such as the petrochemical industry, hydraulic installations, heating and water distribution, this CF8M stainless steel ball valve has a "fire-safety" design according to the API 607 standard. It is designed for a maximum allowable pressure of 40 bar up to DN50 and 15 bar above. The operating temperature ranges from -20°C to +200°C. This product is now available in stock from DN15 to DN100.
Download technical documents
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Syveco at Expoapa Romania
We will be exhibiting at EXPOAPA in Romania, Bucharest for the first time this year. This fair, which is dedicated to water, water supply and sewage systems, will take place in the Parliament Palace from 23-25 September. Our Romanian-speaking sales force will be present during the trade fair to meet customers and prospects and to talk about product highlights covered by the Romanian certificate for potable water “Aviz Sanitar”. We hope to see you at our stand n°47, Sala Take Ionescu.
Learn more about EXPOAPA
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New to our team: Sales Executive for Spain & Portugal
Welcome to our team, Jean-Denis Blanc! He is a French native and speaks Spanish, Portuguese and English. He spent several years in Spanish and Portuguese-speaking countries and has thus fully absorbed the different cultures and languages encountered. We also benefit from Jean-Denis’ five-year experience in the industrial valve business. He reports to Pascal Coudrais, our Sales Director Europe.
More news about our company
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New product design - 745
In order to respond to some growing needs of our customers, our Italian manufacturing partner OMB has developed a new forged carbon steel 3-piece ball valve class 800. Mainly used in the energy and oil & gas sector, this A-105N forged steel valve has a fire safe construction according to API 607 and is designed for a max. allowable pressure of 136 bar at a working temperature range between -29°C to +220°C. This product is now available from ½” to 2”.
Direct access to technical documents
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This year’s WOD-KAN experience
Last May, we participated at WOD-KAN international fair in Bydgoszcz, Poland, for the second time. This fair, which is dedicated to machines and facilities for water supply and sewage systems, is one of the most important economic events in Poland with 400 exhibitors and 10000 visitors from different countries. We welcomed about 80 different companies to our stand. WOD-KAN was an excellent opportunity for us, to promote our new name and identity, while also displaying Sferaco and Sectoriel products to increase their notoriety in central Europe. It was once again a dynamic and successful experience.
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New to our customer service team
We have recently welcomed Florian to our technical sales team.
Our activity continues to grow, and so does the need for different languages to provide a better service to our customers. Florian is a French native who speaks Romanian, German and English.
He works closely with our Sales Executives for the following South-Eastern European markets: Romania, Croatia, Slovenia, Hungary, Bulgaria and Greece
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Discover our price lists
2019 has been a year of great changes. The introduction of our new identity comes along with two new price lists. We managed to reconcile our existing colour code (orange, black and white) with our new name. The 2019 editions contain a wider product range and new products are clearly marked.
The industry price list counts 288 pages and is completed by an extensive edition with 448 pages, including our pumps and building range of products. Discover the documents on our website: http://www.syveco.com
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Syveco at WOD-KAN in Poland
We will be exhibiting at WOD-KAN trade fair in Bydgoszcz, Poland, from 21 - 23 May this year. This international fair dedicated to machines and facilities for Water Supply and Sewage Systems is one of the most important economic events in Poland. Come and visit us at our stand in the main hall, meet our sales force and discover our extended offer of products for water and industry.
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New to our team: Sales Executive for North Africa
More than two years have passed and our commercial activity in Africa continues to grow. In order to provide better service and proximity to our customers, we recently welcomed Taoufik Dhouib to our multicultural team. Originally from Tunisia, Taoufik will further develop and strengthen our business in North Africa. He reports to Stéphane Charzat, Area Sales Manager for Africa. The challenge continues for Syveco.
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New: double offset butterfly valves 1110 & 1117
Some of our newcomers to this year’s stock are these carbon steel double offset butterfly valves. They are already available on stock from DN50 to DN300. They find their application in the fields of heating, geothermics, industrial refrigeration, shipbuilding and petrochemical, with a temperature range from -29°C to +210°C. Item 1110 is PN25, wafer type between flanges. Item 1117 is available in two options: PN16 or ANSI 150 PN20, lug type between flanges.
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Thermador International at Valve World Expo
This year marks our third participation at Valve World Expo Düsseldorf, one of the most important events for the industrial valve industry in Europe. Ideally located in Hall 3, our 40m² stand marked the presence of "Your Valve Stockist in Europe" with our strong orange and black colour code. Our dynamic and multilingual sales team received customers and prospects while promoting our core brands Sferaco and Sectoriel. This was a great and rich experience for us and we are already starting to prepare upcoming trade fairs in Poland and Romania for 2019.
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Quality matters
Lucien Angrand has recently been promoted to Quality Manager at Syveco. This appointment is a direct result of our customer satisfaction survey, conducted a few months ago. One of the key concerns to you was quality and we have decided to improve this and in particular our after sales service.
Lucien has worked in our technical sales team and will now be responsible for all product quality issues. He will report directly to our CEO. We wish him every success in his new position.
You can contact him directly at: quality@syveco.com
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New in stock: Extensive range of fittings for industry
This year marks our third participation at Valve World Expo Düsseldorf, one of the most important events for the industrial valve industry in Europe. Ideally located in Hall 3, our 40m² stand marked the presence of "Your Valve Stockist in Europe" with our strong orange and black colour code. Our dynamic and multilingual sales team received customers and prospects while promoting our core brands Sferaco and Sectoriel. This was a great and rich experience for us and we are already starting to prepare upcoming trade fairs in Poland and Romania for 2019.
2.5.0.0
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Thank you for visiting us at ACHEMA 2018
From June 11 – 15, we exhibited at Achema Frankfurt for the first time. Achema is Europe’s most important trade show dedicated to the chemical, pharmaceutical and food industries with more than 3,000 exhibitors and over 150,000 visitors from all over the world.
This year’s participation is in line with the group’s strategy to solidify our presence in the Industrial valve market, which already became clear with the acquisitions of Sodeco Valves, FGinox and Valfit in 2017. In order to consolidate this approach, Thermador International developed a special “industry” catalogue introducing the product ranges of our new sister companies.
Staff members from Sferaco, Sectoriel, FGinox and Sodeco Valves were also present and created a unique dynamic, and helped make our experience a great success.
Thermador International is already looking at other events: Valve World 2018 in November and Wod-Kan 2019 next June.
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Groupe Valfit: a new member of Thermador Groupe
Our sister company Sferaco finalized the acquisition of Groupe Valfit at the end of December 2017. Located in the Paris region, Valfit generated a turnover of €5.9M in 2016. The group sells a wide range of connectors and water meters to specialized wholesalers, which perfectly completes Sferaco’s offer in the building and industry sector.
This program will also strongly reinforce Thermador International’s product portfolio and bring us a step forward in our position as a global stockist in valves and fittings.
For more information
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New Area Sales Manager for Northern Europe
Last September, we welcomed Anders Møller to Syveco’s multicultural team. Anders is a Danish native and has worked in France and the UK in Sales and Marketing for various companies. With this appointment we have strengthened our export team, in order to provide a better service and proximity to our customers in the geographical area, covering Scandinavia, the UK and Ireland, as well as the Baltic states.
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Video presentation
What’s behind the scenes? Check out Thermador Groupe’s video presentation, available in both English and French:
English version French version
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Discover our new catalogue(s)
This year has been very busy so far with the integration of our recently acquired companies FGinox and Sodeco Valves and their products.
You will find these novelties and a more complete range of products in our new catalogues.
They will be divided into two parts: Industry and Building.
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New Sales Director Europe
We are pleased to announce the appointment of Pascal Coudrais as Sales Director Europe.
He started his career with Thermador International in 2011 as Sales Executive for Belgium and Luxembourg and was later promoted to Area Sales Manager for Western Europe.
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