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NEWS


CAREER DEVELOPMENTS

Horatiu has been promoted to Area Sales Manager after eight years of experience as an Export Sales Executive with Syveco. He oversees a team of four people covering five countries including Romania, Poland, Slovakia, Italy and the Czech Republic.

Having been part of the Technical Sales team for four years and serving as a Technical Advisor, Luis became a Technician & Purchase Representative at the beginning of 2024 within the Marketing & Technical department. 


29th February 2024


NEW SALES EXECUTIVES

Pierre joined us as a Sales Executive for the Belgian and Luxembourg markets. He has had extensive international experience, notably in industrial maintenance, materials handling and the gas industry.

Isabelle, our new Sales Executive for the Netherlands, joined us at the end of August 2023. She worked for 25 years in the industrial sector, developing exports for small and medium-sized companies in Benelux, Germany, Switzerland, and Austria. 

Miroslava is our new Sales Executive for Slovakia and the Czech Republic. She has acquired solid technical and commercial expertise from 20 years of experience in HVAC engineering sector in France.


29th February 2024


NEW RECRUITS IN THE CUSTOMER SERVICE & ADMINISTRATION

After four years of initial professional experience, Séverine joined us as a Quality and Environment Technician in January 2023.

Eugène joined us as an After Sales Service Representative in June 2023 after more than 18 years of professional experience in multi-brand car and heavy-duty vehicle mechanics and stainless steel and welding polishing.

Nathalie joined the Customer Service team in January 2024. She has 22 years of professional experience in customer service, including 12 years near Manchester and one year in Germany.


29th February 2024


CUSTOMER SATISFACTION SURVEY

For 3 weeks from 10 October, we invited 5,400 contacts of our 1,700 customers to participate in a satisfaction survey on the quality of services provided by Syveco. The survey, conducted in 16 languages, received over 1,000 responses from 55 countries. 

 

The average satisfaction rating you awarded us in 2023 is 4.42 out of 5, marking a significant improvement compared to the 4.20 out of 5 achieved in 2021.

 

Regarding the three major themes addressed, we observe that:

o 83% of you are satisfied or very satisfied with the customer relationship

o 81% are satisfied or very satisfied with the speed and quality of service promised

o Finally, 81% perceive an improvement in our service over the past 2 years.

 

We would like to thank you very much for your commitment, which demonstrates your desire to grow together. Your feedback is valuable and helps us to identify new avenues for improvement.


19th December 2023


ISO 9001 CERTIFICATION RENEWAL

After an initial three-year cycle, Syveco underwent a new comprehensive audit to renew the ISO 9001 certification. Syveco successfully passed this audit and obtained the renewal of its certification for another three-year period. Our certificate here.


19th December 2023


NEW SALES EXECUTIVE GERMANY

Meet Gerhard Maritzen, our new sales executive Germany. After more than ten years of experience in an international company based in France, he joined Syveco in February 2023 and works with the German market, his native country.


27th September 2023


NEW RECRUITS JEREMY & PRISCILLA

The Syveco team has expanded with the arrival of Priscilla Nzila and Jérémy Maninchelli. They have joined the Customer Relations department and will work closely with our Sales Executives.

Priscilla has a master's degree in business management and is fluent in English, French and Lingala (the language spoken in Congo). She was appointed Customer Service Representative in November 2022.

Jérémy has a degree in international trade. Backed by experience in New Zealand, Jérémy was already working in the industrial valves sector and joined the team as Technical Sales Representative in March of this year.


13th July 2023


SYVECO AT WOD-KAN TRADE FAIR

Our Polish sales team attended the WOD-KAN trade fair at the beginning of June. It's an annual event dedicated to the water industry, held in Bydgoszcz, Poland. There were 250 exhibitors at this year's show.

We had the support of Italian manufacturer CSA to present a new range of products introduced in our price list 2023. Thanks to several cross-sectional samples, we could explain in detail the construction and operation of our float valves, air release valves and pressure reducing valves and highlight the quality of execution of these products dedicated to controlling and protecting drinking water distribution networks.

In preparation for the fair, the team completed the necessary training at CSA to understand the products better and offer better advice to our customers.


13th July 2023


SYVECO AT VALVE WORLD EXPO

We are pleased to announce our presence at Valve World Expo from 29 November to 1 December in Düsseldorf, Germany. A dynamic team will be there to welcome you and will have the pleasure of engaging with you in some of the many languages we speak daily: German, English, Bulgarian, Danish, Spanish, French, Italian and Polish.
Come and meet us at our new stand in the heart of Hall 1, Stand C34.
How to find us: https://www.valveworldexpo.com/vis/v1/en/exhibitors/valveworld2022.2685496


10th November 2022


NEW EUROPEAN SALES DIRECTOR

We would like to introduce Amé Bertin, who has taken up the position of European Sales Director.
Amé studied Marketing and Management in a renowned school and followed a curriculum in France and abroad.
After several experiences in companies working internationally and a few years spent in Spain, he joined the Syveco management team in May 2022.


10th November 2022


A STEAM RANGE WITH LIMIT SWITCHES

A wide range of products suitable for steam applications is part of our offer, including a series of ball valves that can be used in certain applications. These valves, which we offer in manual or motorised versions, are also available as standard solutions with SOLDO limit switches. ATEX versions are also available on request.

This range of valves is available in carbon steel and stainless steel with BSP threaded ends and BW or SW weldable versions. The seats are made of stainless steel reinforced PTFE to ensure resistance to creep at high temperatures. They are held in stock from diameter 1/2" to 2". Go to the chapter.


10th November 2022