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The delivery conditions are regulated by the Incoterm in force on the date of conclusion of the contract. In the absence of a delivery condition specifically agreed in the contract, the delivery is deemed to be FCA our warehouse in Saint-Quentin-Fallavier.

Transfer of risk

Should goods be collected they will travel at the purchaser’s risks and perils. Should carriage be included in the price, our Company, together with its service providers, will assume the risk during transport on condition that the purchaser checks the number and condition of the packages in the presence of the transporter and notes any reservations on the delivery document, which it must sign and have countersigned by the transporter or its agent and confirm these reservations by registered letter within 2 days. Without prejudice to the dispositions to be taken with regard to the transporter, any complaints on apparent faults or on the non-conformity of the goods delivered must be formulated by registered letter with acknowledgement of receipt within 48 hours of reception of the goods. Once this period has elapsed, no claim concerning such faults will be entertained.

Late delivery

Whatever the date agreed upon for delivery, no indemnity can be claimed for late delivery, unless there is a stipulation to the contrary that has been agreed to by us. Should the order require assembly, specific work or any other individual requirement, delivery is subject to a feasibility study and delivery time may be increased. In any case, delivery within the delivery time or the release of the goods can be made only if the purchaser is up to date with his payment obligations to our Company. We reserve the right to carry out delivery of all or part of the order at a time. Should delivery be partial, each part will be deemed to be a complete commercial operation. Payment will be required in proportion to the quantity delivered.


No return of goods will be accepted if a complaint has not previously been made to us and accepted by us. Should we agree, the goods must be returned within 15 days from the date of our agreement in their original packaging or packaging that is identical to the original one. If the claim is justified, the goods returned will be replaced or a credit note issued at our choice. The purchaser is solely responsible for any damage to goods resulting from their warehousing under abnormal conditions or conditions that are incompatible with their nature. Returns under these conditions will give rise to a deduction of a minimum of 30% for taking back into stock if goods can be sold as they are. If not, the goods will have to be examined to establish the amount of additional deduction for reconditioning and renovation of the products.